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Uber Vs Grab: A Complete Guide For Drivers Part 3- About Riders

Read time: 5 min.

Table of Contents

This is part 3 of our complete guide for Grab/Uber drivers, navigation links for other parts are listed below.

Our Complete Guide for Grab vs. Uber Drivers:

Part 1 – About whether to drive for Uber or Grab

Part 2 – About signing up

Part 3 – About types of riders (You are reading this now) 

Other Grab/Uber Reads:

What Grab and Uber don’t tell you – Digging Deeper

A Short Message from Drivers to their Riders

Disclaimer: We do know that the majority of riders are pleasant, this article would cover acts of least friendly riders a driver would encounter. We urge everyone to be more nice for their next ride. Let the kindness be passed around!

Before we start, get used to the term: “other drivers can, why you cannot”


Over Population

Grab bookings allow riders to do note taking. A Grab Driver may see notes from riders like 3 adults 2 children, 4 adults 1 child from those oblivious to the reason why the earlier driver rejected them. Often, Drivers will arrive at the pickup location to realise a family of 5-6 waiting, most of these people try their luck, because “other drivers can, why you cannot”. As a Grab driver you have only 2 options, affect your cancellation rate (CR) or bite the bullet.

For an MPV Driver, if they can convince riders to take the 6 seater ride instead, they can use the passenger application to calculate the fare, then get the rider to make the booking. As Grab awards bookings to the nearest grab driver, the current driver would likely get the booking.

Uber bookings, unless the rider messages the driver, only upon reaching would drivers realise what they have gotten into. With the cancellation fees, Uber drivers are better compensated.

Alternatively, for drivers on UberXL, they can convince the rider to take it and change the service accordingly.

Related: 6 Ways To Find Freelance Jobs In Singapore

Children below 1.35m require booster seats or no ride.

How would you gauge children below 1.35m? Some drivers mark a spot on their car door to indicate 1.35m; others purely use the door as a guide, if the child’s head can’t be seen, then he or she is considered too short. This is a huge problem which many law-abiding drivers with both companies are facing. *Note that your Driver is not obligated to buy a booster seat.

Firstly, although this ruling has been published in the news, people will still miss it. Since it is a rule that is exclusive to Singapore, expats are completely caught unaware. The others are just trying their luck because “other drivers can, why you cannot”

The second problem is the drivers themselves. This law had been in place since forever, how often was it enforced? Once or twice lately with the boom in Private Hire Drivers. Therefore, many drivers still take the risk. If caught, the penalty is $120 and 3 demerit points. In the event of an accident, insurance may not cover the child. So for law-abiding drivers, they will always hear the popular term “other drivers can, why you cannot.”


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Too many bulky items

Not every rider who has a cardboard box knows the size of a Suzuki Swift or Honda Fit. There are also some riders who book a regular sedan to shift his entire home. Helpful drivers would do their best. In the end, Uber Drivers can send a message to the support team for the cancellation fee, while for Grab Drivers, best if you let it go and focus on getting your next ride.

Navigation Guru

Some riders travel the same route every day,

Since fares do not include ERP charges, drivers frequently face riders who demand to go with their desired way; some may take much longer or further. Some riders complain after you’ve passed a gantry. Most of them will not know that it is the Driver’s right to choose the route since the fare is fixed. *Distance is the amount of petrol you burn, time is money too*

The wrong pickup and drop off point

Insurance in SG

Some riders are less technology savvy since the pickup point is based on their location on the GPS, most of them don’t bother to ensure it’s right.

We have observed that Grab senses location with greater inaccuracy than Uber. However, it is clearer to change the pickup location on the Grab application than the latter. This might affect the drivers.

Related: Beware. Consider Removing your Credit Card Details from these Platforms

Many other drop-offs, or pickups

You meet riders who want to pick up their friends on the way or drop off their friends. Uber will calculate the fare based on your distance travelled and waiting time, although most of the time a Uber Driver have to submit a fare review. For Grab, it’s a simple $5 additional for each point.

Look at it realistically, If riders were to drop a friend at a bus stop along the way without detour, A Grab driver can still charge the $5. How? Riders would most likely not want to pay for that, the price doesn’t justify it! Drivers face less of this problem for Uber. Technically.

Fussy Riders

Can you turn your air-con down? Can you turn your radio off? Can you drive faster? These are just examples of the least ridiculous requests by riders. Lots of riders forget that it’s a service for them and not entitlement to have these adjustments made. Hire your personal driver for your own car if you’re so fussy! Drivers face plenty of such riders as well.

In conclusion, a little graciousness goes a long way for both parties. Most drivers are happy to accommodate, since they do it for a living and it’s only for this 10-15 minutes ride. If you’re a rider reading this, just remember the world does not revolve around you. Rudeness is a weak man’s imitation of strength.

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Our Complete Guide for Grab vs. Uber Drivers:

Part 1 – About whether to drive for Uber or Grab

Part 2 – About signing up

Part 3 – About types of riders (You are reading this now) 

Other Grab/Uber Reads:

What Grab and Uber don’t tell you – Digging Deeper

A Short Message from Drivers to their Riders

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